Bolt Food targets faster expansion, tighter safety compliance after five years

Bolt Food plans to widen its restaurant network, deepen its presence in Kumasi and upgrade its app features as it marks five years of operations in Ghana, General Manager, Ali Zaryab said in an interview.

He described the period as one that helped the company understand the market and build partnerships across regulators, couriers and vendors.

Mr. Zaryab said the platform’s early success has been driven by customers and partner restaurants, as well as grocery and retail outlets that have joined its marketplace.

He also acknowledged regulators for what he called their “partnership,” adding that the company’s next growth phase will focus on scale and improved user experience.

Expansion efforts are already underway, with Bolt Food growing its footprint in Kumasi and eyeing more retail and grocery options in Accra. The company sees room to broaden its offerings beyond restaurants as part of efforts to increase convenience for users.

Mr. Zaryab said customers should expect “a lot of exciting stuff” in the coming years as Bolt Food rolls out new features.

A major upgrade in the pipeline is a more personalized app interface. He explained that frequent users may soon see a different layout from new customers as the company builds tools to tailor the platform to individual behaviour.

Regulatory compliance—especially on food safety—will remain central to its operations, he said. Bolt Food intends to work only with restaurants and retail partners that hold valid certifications from the Food and Drugs Authority.

“Health and safety is our priority,” the general manager said, stressing that the company does not want to expose customers to any risk.

He noted that couriers face operational challenges, particularly in ensuring safe and timely delivery, but said Bolt Food continues to provide training to support them. “It’s not an easy job,” he said, adding that consistent training is key to maintaining standards.

Mr. Zaryab also addressed issues relating to courier licensing. He said the company collaborates only with licensed fleet operators and has secured its own authorisation from the relevant regulators. “We don’t work with anybody who is not licensed,” he said.

Bolt Food sees the next five years as a period of consolidation and expansion, driven by technology upgrades, stronger compliance and a broader partner network.

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