Sports
Boost For betPawa Customers
Nii Armah Ashong-Katai BetPawa, a mobile sports betting brand, has assured customers of higher payouts on successful bets on many of the biggest football matches following the introduction of
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Featured
Aggrieved Customers of Gold Coast Fund Management issue June 30 ultimatum to govt
Customers of Gold Coast Fund Management in the Ashanti region have issued an ultimatum to the government to return their locked-up investments or they will campaign against the party in the upcoming elections. The customers, who are agitated and frustrated, have set a deadline of June 30, 2024, for the return of their funds. In […]
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Columnist
Stepping up employee engagement to influence a customer-centric culture
– initiate and drive an internal framework supportive of customer thinking I know a utility that is constantly reneging on its services to clients in my locality, making life extremely difficult as the service disruption can last weeks. I have stopped calling the big man. Even though he was kind enough to share his contact […]
The post Stepping
Features
Showrooming vs. Webrooming: New trends in customer engagement
By J. N. Halm One of the most interesting aspects of living in a world that is virtually being run by technology is the new terms that pop up now and then. With each idea, concept, or practice comes a new name. With each new gadget comes a different terminology, a term that becomes a […]
The post Showrooming vs. Webrooming: New trends in customer engagement
Columnist
Develop and deploy a resilient Customer Experience Governance Model
– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […]
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Features
ICC urges WTO to support Moratorium on Customs Duties on Electronic Transmissions
The International Chamber of Commerce (ICC) and other associations urge WTO members to support continuation of the Moratorium on Customs Duties on Electronic Transmissions at the WTO’s Thirteenth Ministerial Conference (MC13). Allowing the Moratorium to expire would be a historic setback for the WTO, representing an unprecedented termination of a multilateral agreement in place nearly […]
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Columnist
Navigating customer service: A tale of customer-centric triumph
Stepping into the dynamic world of corporate enterprises is like embarking on a journey across uncharted terrain. With over 25 years of navigating these corporate waters, I have come to understand that the true compass of any industry is the customer – the very heartbeat of our existence. Every aspect, from day-to-day operations to overarching […]
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Aggrieved Menzgold customers reiterate calls for swift prosecution of NAM 1
Menzgold customers across the country are not backing down on their calls for the prosecution of the beleaguered Chief Executive Officer (CEO) of the defunct Menzgold Company, Nana Appiah Mensah (NAM1). The aggrieved customers have reaffirmed their collective support for the prosecution of NAM1 by the court. In a statement issued by the Coalition of […]
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Business
Nigeria leads Ghana in mobile banking App users – KPMG survey
The payment system in Africa appears to be advancing, with Nigeria leading the mobile banking app chart with 70%, and Ghana trailing with 53%, according to the 2023 West Africa Banking Industry Customer Experience Survey by KPMG. The research highlights diverse value-seeking behaviours across customer segments. The research is KPMG West Africa’s inaugural combined customer […]
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