Grace Petroleum organises seminar for staff

Accra, Oct 26, GNA - Grace Petroleum Company Limited on Tuesday organized a two-day training seminar to equip its staff with customer relations skills, to enhance service delivery. Attendants and supervisors of the company from the 10 regions of Ghana participated in the event that aimed at upgrading the workers’ skills in modern forecourt management. Mr Jonas Ayi, General Manager of Grace Petroleum, said the company was obliged to raise the standards of customer service attendants through education and sharing of best practices in customer care. He said good customer service should incorporate general principles such as mutual collaboration between the customer and service provider.  Mr Dela Komla Kayi, Marketing and Commercial Manager of the company, said: “ providing delightful customer service to the fast growing customer base is the only means by which Grace Petroleum can differentiate its offer and also to achieve its mission of becoming the dominant Ghanaian oil marketing company.” He said the company would continue to provide the required tools and skills as well as motivate staff to enable them to give off their best to customers. Grace Petroleum does businesses in the downstream sector of the petroleum industry, and is engaged in marketing and distribution of petroleum and allied products throughout Ghana. The company’s products include petrol, diesel, kerosene and Liquefied Petroleum Gas. GNA... Read Full Story